Thank You for 10 years of connection, creativity and fun! Our Great Sensory Overload Sale is now live!

Shipping and Delivery Arrangements

SHIPPING AND DELIVERY


How long will it take before I can expect to receive my order?

We strive to pack and dispatch your sensory kits or materials within 3-5 working days.  Some orders may take longer to process during peak season or sale periods. Please allow your parcels 1-2 working day to reach you after you receive the email notification that your order has been processed for delivery.

We have about 2-3 delivery days each week, but for urgent orders, we will try to expedite the delivery too. Just drop us an email and we'll do our best for you! 

What payment methods do you accept?

You can use these methods of payment: 

  • a PayPal account to pay for your order, or
  • a credit card account
  • Direct Bank Transfer to our account 
  • DBS PayLah!
  • PAYNOW
  • Please email us with your order number to update us on your completed payment via Bank Transfer, DBS PayLah! or Paynow once you are done!

Kindly note that your order status will be "pending" until we are informed that payment has been made. Your order will be processed and delivered after we have verified that payment has been received. We seek your understanding that given the big volume of the orders that we receive daily, it would really help if you inform us of the success of the payment done (with a transaction number or a screenshot of payment) to avoid any delays in deliveries/ shipping. 

 

5. Take my money! How do I pay? 

You may make your transfer to the following account:

  • DBS Current Account 003-949599-4 Internet Banking allows fund transfers to accounts of other banks.
  • UEN 5333 4475A for PayLah! or Paynow! 
  • Kindly note payment should be made within 24 hours of making your order. Your order will be void if payment is not received in time.
  • Once you have made the transfer, kindly notify us via email at hello@tickleyoursenses.sg. or DM us on Instagram Messenger @tickleyoursenses. Include a screenshot of your transfer for verification purposes.
  • Your order will be sent out shortly upon payment and verification.

6. Can I cancel or make changes to my order after placing it?

We are sorry that we are unable to make changes to your order once it is successfully completed on our website. However, if you need any assistance to make minor changes, kindly drop us an e-mail at hello@tickleyoursenses.sg or DM us on Instagram Messenger @tickleyoursenses

7. Can I self collect my items?

Yes! You can opt for self-collection at check out to pick up your order on Monday or Thursday from 9am to 1pm. Drop us a note and if the timings do not suit we can arrange this with you. 

8. What if I want to exchange an item or ask for a refund? 

  • Discounted & seasonal items are non exchangeable and non refundable. 

All items leave our shop BRAND NEW, we do not sell samples except under the Clearance Section, so please note that sometimes wood products or hand made products will not be as perfect/beautiful as plastic toys and products. They bear the nature of their material: which is wood, buffeted by nature, and shaped by its environment.